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Frequently Asked Questions
But I'm terrible at applying lashes – I've tried everything and always mess up!
But I'm terrible at applying lashes – I've tried everything and always mess up!
We hear you! Our system was designed specifically for those who struggle with application. The specially engineered applicator tool and our unique bond formula gives you extra time to position perfectly. Plus, our video tutorials walk you through every step. You'll be amazed at how simple it is!
Do these REALLY stay on through workouts and face washing?
Do these REALLY stay on through workouts and face washing?
Absolutely! Our lashes are waterproof and sweat-proof when properly applied. They're designed to stay put through your daily activities including intense workouts, swimming, and your regular face washing routine. The special bond creates a secure seal that won't budge until you're ready to remove them.
I've lost so many natural lashes from salon extensions. Will these do the same?
I've lost so many natural lashes from salon extensions. Will these do the same?
Unlike traditional salon extensions that adhere directly to your natural lashes, our system bonds to a lightweight band that sits on your lash line. This means no damage to your natural lashes. Many customers report their natural lashes actually grow longer and stronger after switching to Jorrnane from salon extensions.
What if my hand shakes or I place them wrong? Am I stuck with crooked lashes?
What if my hand shakes or I place them wrong? Am I stuck with crooked lashes?
Not at all! Our bond formula allows for repositioning within the first minute of application. If you don't get it perfect the first time, simply adjust them until you're happy with the placement. The bond only fully sets after you're satisfied with the position.
Can I still wear my favorite eyeshadow and liner with these?
Can I still wear my favorite eyeshadow and liner with these?
Yes! Our lashes work beautifully with all your favorite eye makeup. Apply eyeshadow and liner as usual before applying the lashes for a seamless look. The lash band blends perfectly with eyeliner, creating a natural-looking defined lash line.
How do I take these off without pulling out my own lashes?
How do I take these off without pulling out my own lashes?
Our specially formulated remover solution makes taking off your lashes gentle and easy. Simply apply a small amount to the lash band with the included applicator, wait 30 seconds for it to dissolve the bond, then gently slide the lashes off. No pulling, tugging, or damage to your natural lashes.
Where do you ship to?
Where do you ship to?
We offer worldwide shipping!
Do I have to pay import duties and tax?
Do I have to pay import duties and tax?
You don't have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.